Does the reduction in cabin baggage allowance contradict Vietnam Airlines' commitment to improving service quality and passenger experience?

Vietnam Airlines remains committed to prioritizing passenger benefits and delivering the best travel experience.

In 2019, the airline transitioned from a weight-based baggage policy to a piece-based system, offering increased checked baggage allowances.

Specifically, for Economy Class, the weight-based allowance was 1 piece of 20kg, which increased to 1 piece of 23kg under the piece concept. For Premium Economy, it increased from 2 pieces of 40kg to 2 pieces of 46kg.