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Service hours: 24/7 |
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For calls within Vietnam: 1900 1100 |
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For calls from outside Vietnam: +84 24 38320320 |
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General support: telesales@vietnamairlines.com |
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Some international airlines allow 12–14kg of cabin baggage and do not strictly enforce the limit. Is Vietnam Airlines being too stringent?
Strict control of cabin baggage is essential to ensure flight and passenger safety, and it is a standard practice across the industry.
In reality, cabin baggage policies vary widely. While some carriers allow 12–14kg, many others set a total limit of just 7kg—significantly less than Vietnam Airlines’ 10kg policy.
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Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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