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Service hours: 24/7 |
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For calls within Vietnam: 1900 1100 |
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For calls from outside Vietnam: +84 24 38320320 |
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Support for tickets purchased on the website/app: |
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General support: telesales@vietnamairlines.com |
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Will baggage checks be conducted thoroughly and consistently? Will airport staff weigh both the main baggage and personal item?
Airport staff are responsible for checking both the weight and size of all baggage items. To ensure a smooth journey, passengers are advised to check their baggage prior to departure. If the baggage exceeds the allowed weight or size, they should consider checking in the excess or repacking.
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The Contact Center in Vietnam
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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