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Instructions for service upgrades
You can select any of the following options:
1. Purchase an Upgrade service- Go to “Manage Booking” on the Vietnam Airlines website/app, and select Upgrade;
- Click on the Upgrade notification link sent via a message to the phone number registered when purchasing a ticket;
- Contact the ticket offices or agents in the Vietnam market, or last-hour ticket counters at domestic and international airports.
Learn more about Upgrade Service Conditions.
2. Redeem miles for class upgrade
- Redeem miles for an upgrade at Vietnam Airlines' sales offices.
- Redeem miles for upgrades by combining cash and miles at Noi Bai (Hanoi), Da Nang, and Tan Son Nhat (Ho Chi Minh City) Airport (applicable for domestic flights).
Learn more about Redeeming miles for upgrades.
Frequently Asked Questions
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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